What We Can Help With
Email: support@reachfalcon.com
For the fastest resolution, contact us using the email address associated with your ReachFalcon account.
Account
- Login problems
- Account access
- Workspace issues
- Account deletion
- Subscription questions
Billing
- Subscription problems
- Incorrect charges
- Duplicate payments
- Refund requests
- Plan and usage questions
Personalized Images
- Generation errors
- Website capture problems
- Template issues
- Dynamic field problems
- Bulk generation errors
Personalized Video
- Video generation issues
- Processing failures
- Dynamic personalization
- Video usage questions
Cold Email
- Campaign problems
- Sending errors
- Scheduling issues
- Mailbox connection problems
- Bounce or reply processing
- Campaign status
CSV & Prospects
- CSV upload issues
- Field mapping
- Invalid rows
- Prospect processing problems
Security & Privacy
- Suspicious account activity
- Security reports
- Privacy requests
- Data deletion requests
Before Contacting Support
To help us resolve technical problems faster, include:
- Your ReachFalcon account email
- Campaign or project name
- The affected feature
- What you expected to happen
- What actually happened
- Screenshot or screen recording if helpful
- Relevant error message
Do not email us passwords, complete payment card details, or other unnecessary sensitive information.
Support Response
Support requests are reviewed on business days.
We prioritize issues involving:
- Account or security incidents
- Billing and payment problems
- Service-blocking technical problems
- Campaign and mailbox issues
- General product questions
Response times may vary based on issue complexity and request volume.
ReachFalcon does not currently promise 24/7 human support unless expressly included in your agreement or plan.
Billing Support
For payment or refund issues, use: support@reachfalcon.com (Subject: Billing Support).
For refund requests, see our Refund Policy.
Security Issues
For vulnerabilities or security incidents: support@reachfalcon.com (Subject: Security Report).
Please do not publicly disclose a potential security vulnerability before giving us an opportunity to investigate it.
Privacy Requests
For privacy, data-access, or deletion requests: support@reachfalcon.com (Subject: Privacy Request).
Abuse Reports
If you received abusive or unlawful outreach that you believe was sent using ReachFalcon: support@reachfalcon.com (Subject: Abuse Report).
Please include:
- Sender email
- Message date
- Message subject
- Relevant screenshots or headers where available
We may investigate reports and take action under our Terms of Service.
Feature Requests
Have an idea for ReachFalcon?
Send it to: support@reachfalcon.com (Subject: Feature Request).
We review feedback but cannot guarantee that a requested feature will be added.