Getting Started
What is ReachFalcon?
ReachFalcon is a personalized outreach platform that helps you turn prospect data into personalized outreach at scale. You can use prospect information and source URLs to create personalized content and run outreach campaigns from one workspace.
What can I do with ReachFalcon?
ReachFalcon is designed around three core areas:
- Personalized images
- Personalized videos
- Cold email outreach
Additional features may be introduced as the platform develops.
Who is ReachFalcon for?
ReachFalcon is primarily designed for:
- Sales teams
- Agencies
- Founders
- Recruiters
- Lead generation teams
- Growth teams
- B2B service businesses
How does personalization work?
You provide prospect information, normally manually or through a CSV. ReachFalcon can map fields such as:
- First name
- Company
- Website
- Job title
- Location
- Custom fields
Those fields can then be used inside supported image, video, and email templates.
Can I upload a CSV?
Yes. ReachFalcon supports bulk workflows built around prospect lists and CSV data. Your CSV can contain standard prospect information as well as supported custom fields.
Personalization
What URLs can I use for personalization?
Depending on the feature, ReachFalcon may process URLs such as:
- Company websites
- Landing pages
- Public webpages
- Public profile URLs
- Other supported source URLs
Whether a page can be successfully processed depends on the website, access restrictions, technical protections, and applicable third-party rules.
Can ReachFalcon capture every website?
No. Some websites block automated browsers, require authentication, use CAPTCHAs, limit access, or prevent certain types of automated processing. ReachFalcon may use alternative processing methods where available, but successful capture of every URL cannot be guaranteed.
Does ReachFalcon support LinkedIn URLs?
ReachFalcon may allow supported profile URLs to be used as prospect information or personalization sources depending on the feature available.
Third-party platforms can restrict automated access, so availability and capture behavior may vary. Users are responsible for complying with applicable third-party platform rules.
How do personalized images work?
You select or create a supported template and map dynamic elements to your prospect information. ReachFalcon then generates an individualized asset for each supported prospect.
How do personalized videos work?
Personalized video features allow supported information or visual elements to change between prospects without manually creating a separate video for every person. Available functionality and processing limits depend on your plan and the video features currently available.
Cold Email
Can I send cold email directly from ReachFalcon?
Yes, supported ReachFalcon plans can provide email outreach functionality through connected sending accounts or supported email infrastructure.
Can I connect my own mailbox?
Supported mailbox connections may include common email providers and custom email accounts. The exact connection method depends on the provider.
Does ReachFalcon provide email accounts?
ReachFalcon primarily provides outreach software. Unless expressly stated otherwise, you are responsible for obtaining and maintaining your sending domains and mailboxes.
Does ReachFalcon warm up my mailbox?
Mailbox warm-up is separate from normal campaign sending and is only available when specifically shown as an available ReachFalcon feature or included in your plan.
Does ReachFalcon guarantee inbox placement?
No. No outreach platform can guarantee inbox placement. Deliverability depends on your:
- Domain reputation
- Mailbox reputation
- Email content
- Sending volume
- Recipient engagement
- Bounce rate
- Spam complaints
- Email provider
- Sending behavior
Does ReachFalcon guarantee replies or sales?
No. ReachFalcon provides tools for creating and managing outreach but cannot guarantee opens, replies, meetings, conversions, or revenue.
Is cold email legal?
Cold email rules depend on the recipient, location, message, purpose, and applicable laws.
For example, U.S. CAN-SPAM regulates commercial email and applies to B2B commercial email, while other jurisdictions may require additional conditions or consent. ReachFalcon does not determine whether a particular prospect can legally be contacted. You are responsible for your campaigns.
Prospects & Data
Does ReachFalcon provide prospect data?
ReachFalcon's primary purpose is personalization and outreach rather than granting unrestricted rights to third-party contact information. You remain responsible for the source and lawful use of prospect data you import.
Who owns my prospect list?
You retain your rights to the data you upload. Uploading a prospect list does not transfer ownership of that list to ReachFalcon.
Does ReachFalcon sell my prospect data?
No. ReachFalcon does not sell customer prospect lists for money.
What happens when someone unsubscribes?
Where supported, ReachFalcon can record unsubscribe information to help prevent additional campaign emails from being sent to that recipient. You remain responsible for honoring opt-out requests and maintaining legally required suppression information.
Usage & Billing
How are email sends counted?
An email send is generally counted when ReachFalcon processes an email for sending. Specific usage rules may be displayed in your plan or billing interface.
How are personalized images counted?
An image is generally counted when a personalized asset is successfully generated or processed. Your dashboard displays applicable usage according to your plan.
How are video minutes counted?
Video usage is based on the amount of video processing included in or consumed by your plan. The billing interface shows the applicable allowance.
What happens when I reach my plan limit?
Depending on the plan and feature, you may be able to:
- Upgrade your plan
- Purchase additional usage
- Adjust your custom plan
- Wait for usage to reset at the next billing cycle
ReachFalcon will show the applicable options in your account.
Can I change my plan?
Yes. Available upgrades, downgrades, and custom usage options are shown through ReachFalcon's billing system.
Can I create a custom plan?
Where available, ReachFalcon lets customers adjust supported resources according to their outreach needs rather than choosing only a fixed package. Pricing is calculated from the resources selected.
Can I cancel anytime?
Yes. You can cancel a recurring subscription before its next renewal. Your current subscription normally remains active until the end of the period you already paid for.
Do you offer refunds?
A customer's first subscription may qualify for a refund when requested within 7 days, subject to the conditions in our Refund Policy. Renewals and materially consumed usage are normally non-refundable. See the full Refund Policy for details.
Privacy & Security
What happens to my data if I cancel?
Cancelling billing does not necessarily delete your account immediately. If you want your account and associated personal information deleted, submit an account deletion request.
How do I delete my account?
Contact: support@reachfalcon.com (Subject: Account Deletion). We may verify account ownership before processing the request.
Is my data secure?
ReachFalcon uses technical and operational safeguards designed to protect customer information. You can read more on our Security page.
Do you store my payment card details?
Full card information is generally handled by the payment provider used for checkout rather than being stored directly by ReachFalcon.
Can my team use ReachFalcon?
Team or workspace functionality may be available depending on your plan. Account owners are responsible for managing who has access to their workspace.
Can I use ReachFalcon for spam?
No. Illegal spam, phishing, fraud, deceptive campaigns, harassment, malware, and other abusive activity are prohibited. Accounts involved in serious abuse may be suspended or terminated.
Help
Where can I get help?
Contact: support@reachfalcon.com. Include your account email and enough information for us to understand the issue. You can also visit our Support page.